Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive during shipping?
We use specialized, eco-friendly packaging designed to secure the plant and its soil. During winter months, we include heat packs to protect tropical species from freezing temperatures.
What is your return policy for live plants?
We offer a 14-day health guarantee. If your plant arrives damaged or in poor condition, please send us a photo within 48 hours of delivery, and we will arrange a replacement or refund.
When will my order be shipped?
Orders are typically processed within 2-4 business days. To avoid plants sitting in transit over the weekend, we usually ship on Mondays, Tuesdays, and Wednesdays.
Do you provide care instructions for the plants?
Yes, every plant comes with a digital care guide tailored to its specific needs, including light requirements, watering frequency, and humidity preferences.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
You can change or cancel your order within 12 hours of placement, provided it has not yet been processed for shipping. Please contact our support team immediately for assistance.